I was really chuffed when The Wedding Secret got in touch last month and asked to feature one of my Cross Stitch Wedding Samplers in their blog article about Second Wedding Anniversary Gifts. This online magazine has tonnes of posts … Continue reading
I love designing cross stitch charts for my customers and I love it even more when I receive a photo of their completed creation. So, here are just four of my favourite photos I received during 2016…
Most are from my personalized Name Sampler & Wedding Sampler range with the ‘Nerdy’ Chemical Element stitch available to buy & download straight from my Etsy Shop along with lots of other quirky stitches.
I’m looking forward to designing even more cross stitch charts in 2017 and even have a new name sampler design in the pipeline – the first for a couple of years as other events have taken my attention!
Wishing you a wonderful New Year and see you on the other side…
H x
When I first started designing cross stitch charts I used to provide all of the materials for each design. I also lived in an enormous house at the time and had the space (and time) to do this with ease.
However, 10 years on and a massive downsize later I now only provide charts via email and most of my customers understand this and sales are still great.
I think that my website explains this pretty clearly. In fact it is mentioned on EVERY SINGLE page and section and within every item that you click on. It is also in the FAQs and T&Cs that customers tick during checkout to confirm they have read – and it’s right at the top of those so no trawling through reams of junk first. AND, finally it’s in the confirmation email they receive once they have ordered. So that’s at least 6 times it is written for customers to see.
And yet, I still have customers who complain once they have received their bespoke, personalised chart saying they didn’t know what they were buying. One customer recently even admitted that she hadn’t bothered reading the website but still expected me to do something about it!
So, my question to you is this… Can you tell me what I’m doing wrong? Is there another way of making this completely idiot-proof or do I just have to suffer the backlash of unhappy customers as I am unwilling to refund their money for a job I’ve already done??
Your thoughts would be appreciated on this one, especially if you order online. What do the words ‘Cross stitch chart via email‘ mean to you??
It really is soul-destroying when I put so much effort into all of my designs and still have people not value them for the work that goes in…
H x
It’s almost that time of year again & if my kids had their way we would have the house covered in ghosts and pumpkins already!
But, there is still time to get stitching and this Happy Halloween design is my spooky gift to you today… Just click on the image above to open the PDF chart. It would look fabulous stitched on black fabric don’t you think????
H x
P.S. – if the link there doesn’t work then click on this one instead: HappyHalloween
I love trying out new styles of cross stitch design, and so far this year I have been obsessed with the Periodic Table. So much so, that I have released a number of charts using chemical elements to spell out words and have been featured in the latest issue of The World of Cross Stitch magazine for doing just that! All very exciting.
But my big news is that after putting it in the ‘too hard basket’ of design, I have finally completed the full Periodic Table of Elements and now have the chart available for sale in my Etsy Shop.
So, here is the finished beasty in full glorious colour – and I hope lots of people enjoy stitching the whole enormous lot (32 x 17 inches or 82 x 44cm) or picking out individual letters to make their own words and names…
And here’s the link to it in my Etsy shop in case you just have to buy it for yourself or someone you know: https://www.etsy.com/uk/listing/197931982/periodic-table-of-chemical-elements.
H x
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